Ruvia Jewels
Ruvia
JEWELS
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Hassle-Free Assistance

Return & Exchange Policy

Replacement & Exchange Terms

At Ruvia Jewels, every piece undergoes rigorous quality control before dispatch. Due to the handcrafted nature and hygiene standards of fine bridal jewelry, we accept returns and exchanges exclusively under the following conditions:

  • The item received is damaged or defective upon arrival.
  • An incorrect design or color variant was delivered.

48-Hour Reporting & Unboxing Video Requirement

Mandatory Unboxing Video Requirement:

To be eligible for a replacement or refund for damaged in-transit products, customers must record a continuous 360° unboxing video from the initial opening of the sealed outer parcel box. Issues must be reported to our WhatsApp support within 48 hours of delivery.

How to Initiate a Return or Exchange

  1. Contact our support team on WhatsApp at +91 9608921088 or email almasladiescornersakchi@gmail.com within 48 hours.
  2. Provide your Order ID, clear photos of the product, and the unboxing video.
  3. Once verified, our team will arrange a reverse pickup or guide you on return shipment.
  4. Upon receiving and inspecting the returned item, a free replacement or store credit coupon will be issued.